Damage-Free Service Policy

Effective Date: July, 2024

Down2Shine's Damage-Free Service Promise

At Down2Shine, we understand that your luxury vehicle is a valuable asset, and we are committed to providing the highest standard of care. Our Damage-Free Service Promise is our commitment to ensuring your car receives meticulous attention without any risk of damage. 

Here's how we make this promise a reality:

1. Professional Expertise:

• Our team is comprised of highly trained and experienced technicians who specialize in luxury vehicle detailing. We regularly conduct training sessions to stay updated with the best practices and techniques in the industry.

2. Premium Products and Equipment:

• We use only the finest, vehicle-safe products and state-of-the-art equipment to ensure your car's surfaces are treated with the utmost care.

3. Careful Handling:

• Every vehicle is handled with precision and attention to detail. We take all necessary precautions to protect your car's interior and exterior throughout the detailing process.

While we strive to ensure a damage-free experience, we understand that unforeseen incidents can occur. In the unlikely event that damage happens during our service, we promise to:

1. Immediate Assessment:

• Conduct a thorough assessment of the damage to understand its extent and cause.

2. Transparent Communication:

• Inform you immediately and discuss the next steps in resolving the issue to your satisfaction.

3. Resolution:

• We promise to let you decide what is the right thing for us to do to rectify the situation, ensuring your vehicle is restored to its original condition.
• Please note all claims of damages must be made during the final customer walk through, otherwise Down2Shine Detailing LLC is not responsible for any damages that may occur after the service is complete.

4. Follow-Up:

• Conduct a follow-up to ensure your complete satisfaction with the resolution and to prevent future occurrences.

Our Damage-Free Service Promise is designed to give you peace of mind, knowing your luxury vehicle is in safe and capable hands. We are dedicated to delivering exceptional service and building lasting relationships with our clients based on trust and reliability.